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Giordano Corp | Experts in Call Center, Sales & Management Training

3 Dimensional Leadership To Survive and Thrive

Leaders have never been more challenged and tested than what we are seeing today. Keeping your team focused, motivated, engaged, and productive when in many situations employees are doing the job of two or three people can be a daunting task. In many cases, pay increases and corporate incentives have dwindled and in some organizations promotions […] Read More

Your Telesales Agents Need You!

As a Call Center Leader or Owner there’s no question about your passion, product/service knowledge, and skills to handle even the most difficult of callers. No one is questioning your effectiveness on the phones to sustain your energy, enthusiasm, call control and service excellence all day every day. Let’s face it, you know your stuff! […] Read More

Do You Need Sales Enablement or Sales Training?

What’s all the buzz about Sales Enablement these days? Is this just a trendy term used for Sales Training, Sales Development, or Sales Effectiveness? Aren’t they all the same? Possibly, yet for many industries they are not. For example, Sales Training has typically been a separate function for many companies focused on the teachings of […] Read More

Quantify Your Efforts! Know Your Personal Rate of Return

Quantify Your Efforts! Do You Know Your Personal Rate of Return? (PRR) Why should you care? Whether we know it or not, whether we like it or not each of us has a personal value rate in our jobs. Figuring out your personal rate of return can come in very handy during performance reviews, resume building […] Read More

Call Center Agent Wake Up Call for 2015

  1) Fake It Till You Make it – Have Life and Enthusiasm on Every Call! Customers don’t care if they are your first call of the day or your 85th call. Have life and energy on every call. When the phone rings it’s “Show Time”… curtains up! 2) What Are You Selling? What is the customer […] Read More

Just Get To The Point!

“What time is it?” Some would say there are two types of people in this world (we will call then Type A and Type B). Type A’s are those who would respond to this question by simply saying, “2:30”, for example, while Type B’s  would respond by telling you how to build a watch before they […] Read More

Headlines: GCT Client Achieves INC. 2014 List of 500 Fastest Growing Private Companies

Situation – GCT Client, MobileHelp, the leader in M-PERS (mobile-personal emergency response system) technology shows tremendous growth, makes the INC. 500 Fastest Growing Private Companies List!  August 20th, 2014:  MobileHelp’s CEO Ron Flippo, “I am very excited to announce that MobileHelp was named to the Inc 500 fastest growing private companies.  Our overall rank is #111 […] Read More

Change Your Sales Game Plan or Get What You Get!

Hello everyone, You all have heard it before…Albert Einstein once said “The definition of insanity is doing the same thing over and over again and expecting different results”. Think about this quote for just a second and ask yourself, does this apply to the way I manage my sales territory or current book of business? Are […] Read More